VIEW OUR 21 - DAY PROCESS ^
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STEP 1

Order Processing

We review your order as soon as it comes in to ensure that everything is good to go.

STEP 2

Custom Creation

The jeweler begins creating a custom mold for your special coordinates and engraving.

STEP 3

Polished to Perfection

Your piece embarks on a multi-stage process of polishing for unparalleled presentation.

STEP 4

Stone Setting

Now that the metal work has been completed, any stones are carefully set by hand.

STEP 5

Inspection

We inspect by hand at our headquarters. If there are any perceived flaws, we send the design back to the jeweler to begin again.

STEP 6

Hand Packaged

We review your order as soon as it comes in to ensure that everything is good to go and then off it goes!

Frequently Asked Questions

CUSTOMER SERVICE

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

It takes 21 business days per piece to be created due to its customized nature. After that, it will be shipped. Please allow about 4 weeks of lead time for orders. Expedited Processing is available for some pieces during specified seasons.

CAN I TALK WITH SOMEONE?

Our dedicated team is here to help you with any question you may have about our products. Contact us toll free, at 888-878-7120, Monday through Friday from 8am - 4pm PST. Or contact us via email at help@coordinatescollection.com.

DO YOU OFFER A WARRANTY?

All of our pieces are covered by our flagship 1-year craftsmanship warranty. This warranty covers tarnishing and plating issues. We ask that you please review care instructions to avoid tarnishing.

We do not offer size adjustments on already purchased pieces. We ask that you please review the sizing guide before purchasing to ensure the size you select fits you best and avoids this issue.

Note: General wear and tear, scratches, dents and misuse are not covered under the warranty.

DO YOU OFFER STUDENT + MILITARY DISCOUNTS

We offer a 20% discount to active, reserve and retired members of the US Military.

Students with a valid ID card can also enjoy a 20% discount on their purchases.

*To redeem this offer please email marketing@reignbrands.com a picture of your military or student ID, and you will receive a unique coupon code.

DO YOU OFFER GROUP PURCHASING?

If you need any assistance for a larger group order, especially if you need the pieces by a certain event, please email groups@coordinatescollection.com directly for help. For wedding or bridal party inquiries, please email bridal@coordinatescollection.com.

WHAT KIND OF PAYMENT METHODS DO YOU ACCEPT?

We accept American Express, Visa, Maestro, MasterCard and PayPal.

If you have paid with a credit card, you will be charged once your order has been processed. We will email you to confirm your order. Please check all email folders for your order, at times emails can go to spam or junk folders.

Please contact us at help@coordinatescollection.com regarding PayPal transactions.

All prices are exclusive of shipping charges and sales tax (if applicable).

WILL I BE CHARGED SALES TAX ON MY PURCHASE?

Applicable sales tax will be added for deliveries within the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

WHAT TYPE OF SECURITY DOES YOUR WEBSITE USE?

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Your safety and privacy is extremely important to us.

CUSTOMIZATION

WHAT DO THE NUMBERS ON THE JEWELRY MEAN?

Each piece is engraved on the exterior with custom longitude and latitude coordinates of your choice. You may choose anywhere in the world to be represented.

WHERE WILL THE CUSTOM ENGRAVING ON MY PIECE APPEAR?

On bracelets and rings, the coordinates and custom engravings will appear on the inner center of your piece. On necklaces, the coordinates engraving will be on one face of the piece, with your custom engraving on the other.

CAN I CHOOSE ANOTHER LANGUAGE TO BE ENGRAVED?

Right now we only accept engravings in American English. 

What is the total character amount I can include in my custom engraving?

Our bracelets will fit up to 16 characters (including spaces). Our rings will fit up to 10 characters (including spaces). Our necklaces will fit up to 13 characters (including spaces).

Can I choose to have a custom engraving and a date?

You can add a date and custom engraving to bracelets only. The date will be inscribed on the inner left of your piece. Because necklaces and rings are smaller, they can only have a date or an engraving, but not both.

Can I have both a date and an engraving on a ring or a necklace?

We have an 10-character limit on rings and a 13-character limit on necklaces and therefore you may choose a custom date or a custom engraving.

What does the serial number represent?

The serial number ensures authenticity. That serial number is unique to your piece only.

How do I know what size bracelet best suits me?

Please refer to our size guide for more information on our sizing options. Should you have an additional questions upon viewing our size guide, our customer service agents are very helpful in figuring out sizes. You may email help@coordinatescollection.com or call 1-888-878-7120, Monday - Friday 8a-4p PST.

We do not offer size adjustments on already purchased pieces. We ask that you please review the sizing guide before purchasing to ensure the size you select fits you best and avoids this issue.

Something isn't right on my custom piece, can I exchange it?

If you believe you have received the incorrect size or style, please check your online order receipt. Once you are sure the order is wrong, refer to our exchanges and cancellations policy for further instructions on how to handle incorrect orders: coordinatescollection.com/returns-exchanges

MATERIALS

WHAT METALS DO YOU USE IN YOUR JEWELRY

We only use premium Sterling silver, 14k gold or 14k rose gold for our pieces. Gold vermeil or rose gold vermeil can be used as a finish over Sterling silver pieces. 

What if I am allergic to certain metals?

Different skin types can react differently to any metals. We use premium Sterling silver, 14k gold and 14k rose gold and 22k gold vermeil and 22k rose gold in our pieces. Please be sure to be aware of possible allergic reactions when ordering jewelry.