We review your order as soon as it comes in to ensure that everything looks right.
The jeweler begins creating a custom mold for your special coordinates and engraving.
Polished to Perfection
Your piece embarks on a multi-stage process of polishing for unparalleled presentation.
Now that the metal-work has been completed, any stones are carefully set by hand.
We inspect by hand at our headquarters. If there are any perceived flaws, we send the design back to the jeweler to begin again.
After carefully reviewing your order to make sure everything is exactly how it should be, we gently wrap your piece and off it goes on its way to you!
Returns, Exchanges and Adjustments
Call Customer Service at 1-888-878-7120 between 8am-4pm PST Monday through Friday
Email Customer Service at firstname.lastname@example.org
• Orders with issues/errors: If you find we’ve made a mistake on your order, please get in touch with us as soon as possible (within no more than 7 days of receiving your product) and we’ll quickly work to resolve the issue. After contact, the Coordinates Collection support agent will assess the issue and grant a Return Merchandise Authorization (RMA) for you to print and include with your return. If we have made a mistake on your order we will also issue you a complimentary electronic return label to ship your order.
• All other returns: A support agent will send you a Merchandise Return Authorization, however, the customer is responsible for all shipping costs and a 30% restocking fee.
Please note: All pieces must be returned in its original box, complete with all original items and packing materials. This is essential to the exchange. All pieces must be returned within 10 days of contacting our support team.
After we have received* the physical item, please allow at least 21 business days for us to process your exchange, remake your hand-finished piece and to ship it to you.
*Replacement products will not be crafted and/or shipped until we have received the original item(s) in the above outlined condition (original box, with all original items).
Items returned without a Return Authorization cannot be accepted at our facility.
REFUNDS AND CANCELLATIONS
Here at Coordinates Collection we pride ourselves on our top quality products, crafted with the best materials and custom engraving. In the event you find we have made an error on your handcrafted custom piece, we are more than happy to fix your piece, free of charge.
If after we attempt to resolve the issue, you are still unsatisfied, we are happy to review and accept returns on a case-by-case basis. All refunds and return requests must be received within 7 days of the original delivery date. All returns and refunds are subjected to a 30% restocking fee.
CANCELLATIONS AND ADJUSTMENTS
All of the Coordinates Collection merchandise is unique and made-to-order. However you may contact us and cancel or edit your order up to 24 hours after it was placed. This excludes any and all rush orders.
TO EDIT AN ORDER: Contact Customer Service and a support agent will record the changes for you and send a confirmation email once the order has been adjusted.
TO CANCEL AN ORDER: Contact Customer Service and a support agent will refund the method of payment used to make the purchase and cancel the order for you. You will be notified when the refund has been processed.
Cancellations past the 24 hour window are subject to a 30% restocking fee.
WHERE DO I SEND AN EXCHANGE?
If you are the party at fault for receipt of an incorrect item and would like an exchange please contact our Customer Service team at 1-888-878-7120 between 8am-4pm PST Monday through Friday or email us anytime at email@example.com
After speaking to a member of our team, exchanges may be sent to:
1933 S. Broadway, Suite 743
Los Angeles, CA 90007